Responsive Customer Service

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Implementation Services

AWP Settlement Update
Clifton Louie, RPh, DPA, to Join First DataBank as Executive Vice President
Webinar - Boosting Usability of CPOE (and eMAR) with Real Physician-Friendly Medication Ordering
Beth Israel Deaconess Medical Center Selects First DataBank’s OrderView to Simplify Discharge Prescriptions, Enhance Medication Reconciliation
The U.S. Department of Veteran Affairs Selects the First DataBank Drug Database for a Prototype Project in its Major System Reengineering Initiative

(Contact Customer Service, or call us at 800-633-3453.)

First DataBank's commitment to providing responsive customer service makes a significant difference in the value customers receive from use of our products. From design and development through implementation and operation, we offer support services tailored to the unique needs of each customer organization. For our development partners, that means a more thorough understanding of First DataBank drug databases and clinical decision-support knowledge. This in turn leads to simpler, more efficient application development and implementation.

For our end-user partners, First DataBank support assures them that their drug content has been prepared by an experienced, technology-aware organization—one whose quality products are backed by quality service.

Unsurpassed Expertise in Medication Databases

Many of First DataBank's drug knowledge bases and software products have been challenged every day for decades to prove their integrity. With our large, experienced staff of pharmacists, physicians, pharmacy technicians and other healthcare professionals, we are a world leader in researching, validating and maintaining critical drug content, and in helping customers integrate that content into their information systems.

Technology Innovation

To help you maintain your competitive edge, First DataBank constantly evaluates state-of-the-art developments in computer and communications technologies. When adopted, these technologies enable you to quickly deliver new healthcare information products for a whole range of different audiences, including those using Internet access. In addition, we continually enhance our knowledge bases and software products in response to emerging customer clinical and application needs.

Our Commitment to Customers

At First DataBank, we offer the experience, technological sophistication, breadth of products and customer support necessary to meet your current and future needs. But it is our commitment to customer satisfaction at all levels of the company that sets First DataBank apart.