To help customers obtain the maximum performance—and value—from their use of First DataBank drug information, we have established a strong team of implementation experts. These are experienced professionals with proven abilities to guide customers through the system implementation process. In effect, they become vital members of the customer implementation team, and participate at the level the customer requires. Implementation services team members understand the intricacies of our drug databases and clinical modules, with a balanced view of the products' technical and clinical aspects.

Time-Tested Processes

Our team's main objective is to simplify and streamline the process of integrating First DataBank drug content into production healthcare applications. This involves a series of well-planned and well-executed steps, which can be confusing and inefficiently done if not managed carefully. Our staff leverages the power of First DataBank's own content integration software to embed our drug-information knowledge bases into customer systems quickly and economically.

Tailored Training Sequences

Our multi-disciplinary implementation services team further helps customers understand how our products meet their mission-critical needs and business objectives. This understanding enhances customer return on investment in their information systems, and encourages them to migrate from legacy customer products to current standardized versions. This helps them maintain their competitive edge.

Connection to Other First DataBank Resources

In addition, our implementation support team coordinates exchanges between customers and other First DataBank departments, such as editorial, pharmacology, operations support, contracts, documentation and many others. Thus customers can immediately address their more detailed questions or comments to the most appropriate First DataBank resource.

Customer-Defined Service Levels

Each customer determines the level of implementation services they need. This can range from simple telephone support to full-time, on-site assistance. Technical training activities can be arranged for individuals or groups—on site, at First DataBank, via net conferencing or using other electronic communications.