Here are the guiding principles of how we live that every day:

We strive to fully understand our customers’ needs so that we meet or exceed them whenever possible. We will anticipate the constantly changing demands and expectations of our customers and live up to the implicit trust they have placed in us.

We hold ourselves accountable to meeting or exceeding the use requirements of our customers for relevance, accuracy, timeliness and consistency. We are driven to improve patient safety and healthcare outcomes; everything we do helps clinicians and other healthcare decision makers provide the best possible drug therapy.

We believe “A World Free of Medication Errors” requires collaboration with customers, clinicians, other healthcare decision makers and institutions. We access the collective experience and expertise of all stakeholders and First DataBank staff to ensure that our products meet customer needs with regard to design, functionality and ease of use.

We foster an environment that supports both ingenuity and creative thinking—in order to improve everything we do—from how we operate to what we deliver. We aim to be agile and to anticipate needs not yet articulated by our global stakeholders, and meet them with products and services that continually set new standards.